login Register forgot password or username?
Search:         
Cradle from 3SL, the complete Model Based Systems Engineering Toolsuite, specialising in requirements management, requirements capture, model based systems engineering and for systems engineering software, support and consultancy, the logical choice: Cradle from 3SL.

November 2009 [Cradle 6.1]

International Office 2003 Install Problem

It is vital that whenever a new Cradle Toolsuite for Microsoft Office is installed, you must first uninstall any Cradle Toolsuite that already exists.You can uninstall an existing Cradle Toolsuite by selecting:

Start → Programs → Cradle → Uninstall → Uninstall Cradle Toolsuite for Microsoft Office

The Cradle installers for Windows have extensive internal checks to ensure that the correct version of the Cradle Toolsuite for Microsoft Office is installed. For example, the Cradle installer will detect if you have Office 2003 or 2007 and it will launch the installer for the corresponding Cradle Toolsuite automatically.

All of these installers also contain detailed checks to ensure that your version of Office has all of the necessary Service Packs installed for the Cradle Toolsuite to operate correctly.

These checks are based directly on information that 3SL receives from Microsoft.

Unfortunately this information has proved to be incomplete for some international versions of Microsoft Office 2003, including the Chinese version of Microsoft Office 2003. The effect of this problem is that the Cradle Toolsuite will not install, or if it does install, the tools in the Cradle Toolsuite for Microsoft Office will not run. These tools are:

  • Document Loader
  • Document Publisher
  • Spellchecker

There are two steps to fixing this problem:

  1. Try uninstalling and reinstalling the Cradle Toolsuite for Microsoft Office 2003
  2. If this does not work, then:
    • Open the registry editor by selecting Start → Run and enter regedit and click OK
    • Record the value of the registry key:
      HKEY_LOCAL_MACHINE → SOFTWARE → Microsoft → Office → 11.0 →
      Common → ProductVersion → LastProduct
    • Change the value of this key to be: 11.0.8173.0
    • Close the registry editor
    • Install the Cradle Toolsuite for Microsoft Office 2003
    • Open the registry editor and restore the above key to its original value and close the registry editor