The Cradle-5.6 release introduced a web-based help system that is supplied as a (very large) collection of web pages in the Cradle release. This help system was re-designed and re-written in the Cradle-6.0 release, to the point where there is now only one set of help information in Cradle that is provided as both the web-based help system and the PDF manuals.

This means that it is important that your web browser settings are configured correctly, as otherwise you will not be able to access any help information from within Cradle.

There are two issues that affect the most popular web browsers, described below.

Internet Explorer

When you access the Cradle web-based help through Internet Explorer, you may see a message of the form:
“To help protect your security, Internet Explorer has restricted this web page from running scripts or ActiveX controls that could access your computer. Click here for options…”
appear in a yellow bar at the top of the web page.

This message is somewhat unintuitive in that the Cradle web-based help is not actually trying to run ActiveX controls. The message appears primarily because you are accessing a collection of web pages on your local drives, not from the Internet.

Click on the bar and choose Allow Blocked Content… and then click OK to confirm in the next dialogue that appears.

Your Cradle web-based help will now function correctly.

Firefox

If you use Firefox 3.0 or later from the Mozilla Foundation as your web browser, you may need to change one of the internal Firefox settings before you can use the Search facility in Cradle’s web-based help.

You know you have to do this if, when you open the Cradle web-based help to search, either by selecting the Search sidebar in the web page or by selecting Help → Search… in a Cradle tool, the web page appears but the progress bar (that shows the initialisation of the search facility) does not change and you never see a field for a search string.

To fix this:

1. Start Firefox
2. Type about:config into the address bar and press enter
3. Click Yes at the Void Warranty screen, this is not actually voiding a warranty but is a generic warning from the Mozilla Foundation
4. In the Filter text area, begin typing security.fileuri.strict_origin_policy, the entry will filter the settings shown in the pane below
5. When you can see security.fileuri.strict_origin_policy, double click it to change it to False
6. Close Firefox and the Search facility in Cradle’s web help will now work properly

1. 3SL Newsletters
2. Newsletter Contents
3. New 3SL Website
4. Need Help?
5. New Distributor in China
6. New Cradle Gateway Module Soon
7. Credit Card Processing
8. Improved Discounts for UK Customers
9. Cradle Roadmap
10. Cradle-6.1 Release
11. Startup Guide
12. Supported Platforms
13. Serious Word 2007 Bug
14. Serious Citrix and Office 2007 Problems
15. AVG Incorrectly Reports Virus
16. International Office 2003 Install Problem
17. Web Browser Settings for Cradle Help
18. Old Versions of Cradle

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