{"id":7270,"date":"2022-06-08T13:58:23","date_gmt":"2022-06-08T12:58:23","guid":{"rendered":"https:\/\/www.threesl.com\/blog\/?p=7270"},"modified":"2023-08-17T12:14:31","modified_gmt":"2023-08-17T11:14:31","slug":"dual-monitor-issue-errors-in-toolsuite","status":"publish","type":"post","link":"https:\/\/www.threesl.com\/blog\/dual-monitor-issue-errors-in-toolsuite\/","title":{"rendered":"Dual Monitor Issue – Errors in Toolsuite"},"content":{"rendered":"

Some issues have been detected when running our Toolsuite applications (Document Loader<\/a> or Document Publisher<\/a>), e.g. when running dual monitors, with certain scaling settings etc.<\/p>\n

Example of Toolsuite Errors<\/h2>\n

Sometimes when having more than one monitor connected you may see one of the following error messages.<\/p>\n

\"Error<\/p>\n

\"Error<\/p>\n

Solutions<\/h2>\n

The following solutions can fix the problem without having to remove the monitors.<\/p>\n

Scaling<\/h4>\n
    \n
  1. S<\/u>et the scaling of both monitors to 100%<\/li>\n
  2. Restart your machine<\/li>\n<\/ol>\n

    Resolution<\/h4>\n
      \n
    1. Set the resolution of both monitors to be the same<\/li>\n<\/ol>\n

      Advanced scaling<\/h4>\n
        \n
      1. In Display settings<\/strong> click Advanced scaling settings<\/strong>\"Screenshot<\/li>\n
      2. Enable Let Windows try to fix apps so they’re not blurry<\/strong><\/li>\n
      3. Restart your machine<\/li>\n<\/ol>\n

        High DPI scaling override<\/h4>\n
          \n
        1. Right click on DocPub.exe<\/strong> and choose Properties<\/strong>. Note: if your problem is with Document Loader then just follow the same steps but for DocLoader.exe<\/strong><\/li>\n
        2. In the Compatibility<\/strong> tab select Change high DPI settings<\/strong><\/li>\n
        3. Enable Override high DPI scaling behaviour<\/strong>\"Screenshot<\/li>\n
        4. Restart your machine<\/li>\n<\/ol>\n

          Program DPI<\/h4>\n
            \n
          1. If the above doesn’t work then in the same dialog as High DPI scaling override <\/strong>enable the Use this setting to fix scaling problems….<\/strong> within the Program DPI<\/strong> section<\/li>\n<\/ol>\n

            Optimise for Compatibility<\/h4>\n
              \n
            1. Open Word Options<\/strong><\/li>\n
            2. Select the General<\/strong> tab<\/li>\n
            3. In User Interface<\/strong> options ensure the When using multiple displays<\/strong> option is set to Optimize for best appearance<\/strong>\n

              \"Word
              Word Options<\/figcaption><\/figure><\/li>\n
            4. Restart your machine<\/li>\n
            5. Test Document Publisher\/Document Loader and IF you are still getting the error after following all of the above steps then change the option to be Optimise for compatibility<\/strong> and then restart your machine.<\/li>\n<\/ol>\n