However, should you require additional assistance, reporting a bug or suggesting an enhancement, additions to our documentation etc, you can contact 3SL<\/a> directly via Support Services:<\/p>\n When seeking support, we suggest assigning a Cradle liaison\/Project Administrator as the users\u2019 first point of call as they should already have undergone some form of Cradle training. If this person cannot provide an answer, then our support team will be available to assist.<\/p>\n Technical Support Department is available 9am \u2013 5pm GMT Monday to Friday but often also available outside of these hours via email support@threesl.com<\/a> . Our landline is +44 (0)1229 838867.<\/p>\n When communicating with 3SL via email, we will initially assign you a call number and a support engineer to address any problems that you might have. Please provide as much information about this call as possible<\/strong> so we can quickly resolve the call without any misunderstanding. The details that we like to receive are:<\/p>\n Screenshots, error logs and data (sanitised<\/a> or raw) are especially welcome<\/u><\/strong> to allow us to quickly and easily reproduce any problems.<\/p>\n Any bug reports or enhancements will be tracked in our database and you will be informed when an update is available.<\/p>\n Should there be any confusion or further information required about a call, you or 3SL may suggest a demonstration via a Web Meeting<\/a>.<\/p>\n 3SL generally uses GoTo Meeting as our meeting platform but we can also use your corporate default platform such as Microsoft Teams.<\/p>\n![\"3SL](\"https:\/\/www.threesl.com\/blog\/wp-content\/uploads\/2023\/03\/Picture1.png\")
Contacting 3SL<\/h2>\n
3SL Support Services<\/h2>\n
Support Call Logging<\/h2>\n
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Web Meetings<\/h2>\n
Cradle Training<\/h2>\n