Another Anti-Virus False Positive – Symantec – Norton 360

I am sorry to say that we have been advised that Symantec’s Norton 360 product is, once again, reporting false positive errors against the Cradle Database Server (crsvr.exe), Project Manager (prjman.exe), Cradle Services Manager (csm_service.exe) and the ping_cds.exe test and debug utility in Cradle-7.0.6 – and possibly other versions.

This applies to Norton 360 version v21.7.0.11.

We will report it to Symantec and, once again, urge them to correct their database.

I know that this is not the first time that Symantec have reported false positives against Cradle executables, and it is also not the first time that some of the executables listed above have been reported.

I will update this discussion as soon as we have more information.

We apologise for any inconvenience caused by these Symantec errors.