Seek or Sell?
At some point or other in business we are either looking to buy or looking to sell a product or service. It’s not a simple interaction, if we are seeking we need to be able to find the product we are looking for. This could be achieved by using a trade journal or directory, or by using your favourite search engine.
However, this relies on the product having been categorised in the way we are seeking. Take, for example, the requirement to add a visitor’s overflow car park at the office. Do you look under ‘builders‘ or ‘landscape contractor‘? On the other hand, as a purveyor of graduated measuring tubes do we advertise under ‘medical supplies‘ or ‘laboratory equipment‘? In truth if costs allow, placing an advert in both categories or key search words is the best option. It would likely be wasted effort placing an advert in the “injection moulding” section, even if that is actually how the product is manufactured.
The seek or sell ethos need not be restricted to buy or sell advertising. It can be applied to usage of your product or service. Under which UI (User interface) heading will the user look to find the ‘preferences‘ setting? Should be able to trigger a report from a ‘reports‘ menu, or from within each ‘dashboard‘? If you provide automotive repairs, should your website show ‘puncture repairs‘ under the ‘Wheels and Tyres’ menu or under ‘Repairs and Servicing‘?
When a user wants to switch on the set-top box, where do they instinctively look for the on/off switch on the remote? (Think, how often is the ⏻ at the top of the control, you’re unlikely to find it in the middle. To illustrate a point, if you see a strange box before the graphic icon, that’s because the rendering of the unicode character ⏻ is not supported in your browser – we thought of that and placed the graphic there too.) Design should be mindful of what and how others look, and what we provide; are we the seeker or the seller.
Survey, Testing/Monitoring, Feedback
Asking potential users, observing usage of ‘sample customers’ and allowing a route for suggestions are all ways we can tweak the efforts we place in the ‘Sell‘ side of the process to help those ‘Seeking‘ the product, facility or menu option. Online advertising tools may help identify routes taken to find, or miss a particular landing page. These can’t be applied to printed journals or directories. Observing a user, not familiar with your product, attempt to operate it, may well lead to reconsidering the positioning of controls. Lastly we should all listen to our end users and provide a method by which they can feedback, e.g. https://www.threesl.com/contact/ .
The public training course for July is for System Administrators; “System Administration 21st July”. Book now if you would like to reserve a place. In August there is another chance to attend the Requirements Management course between 17th-19th August. These public courses are open to all, great if you only have a couple of people needing training, or wish to get feedback from other candidates using the product. If you want a course specific to your company or with tailored content please don’t hesitate to contact firstname.lastname@example.org
In April we highlighted the new Test Execution and Recording module available in Cradle. The only sure fire way to ensure your product / service meets the agreed characteristics is to validate and verify the result. Validate the solution meets to the requested product aspect and verify that the final output matches the design. Both these steps require a plan of some description. A set of tests that can be applied to the design or product to demonstrate to the satisfaction of the stakeholders that the system is ‘up to scratch’. In the case of verification, this may be repeated on each or a sample of the project’s output. Of course it would be a bit pointless running these tests without recording the results. The Cradle TEST (Test Execution and Recording (TER)) is designed to do just that.
We thought the digital facility from Arup of monitoring, inspection and recording to provide the best through-life support was a good way to support the customer and ensure longevity, and uninterrupted service.
We were reminded that we’d been Tweeting now for 12 years!
If you want to keep up to date with Cradle installation, instructional and feature highlight videos available then they are available on our YouTube channel. See the play lists and hit the “Subscribe” button.
That’s the summertime July 2021 Newsletter, stay safe, enjoy the sunshine and if you want a topic covered in our August 2021 Newsletter, contact us at email@example.com