How do I receive alerts via email?

Can I set Cradle so that I can receive alerts via email?

To be certain not to miss a modification or change to the project without even having to open Cradle to check, you can have alerts sent by email. This can be especially important when a user is ‘away from base’ or is in a role that doesn’t warrant them logging into Cradle daily.

Setting up alerts to be sent via email

When setting up alerts in project setup you have three choices on how you and users will send/receive user and system alerts:

  1. Cradle messageAlerts are dispatched as Cradle alerts and appear in users’ lists of alerts.
  2. Email or messageAlerts are dispatched as emails (if available) to users, and as Cradle alerts if not.
  3. Both – Each alert is dispatched both as a Cradle alert and an email.

Email dispatch to a user is only possible if the user has an e-mail address in their User Profile.

On Linux emails are dispatched using the contents of the E-mail command attribute that is set in User Preferences

On Windows®,  emails are despatched by calling an extended MAPI client. If an extended MAPI client doesn’t exist, e-mails will be despatched using a MAPI compliant e-mail client on the machine where the alert is being generated. If a MAPI compliant mail client doesn’t exist, or cannot be launched, then e-mail despatch will fail.

Follow these three simple steps to set this up

  1. In Project Setup set alert delivery to be either “Email or message” or “Both

    Alert Delivery option
    Alert Delivery option on Project Setup
  2. Ensure that users in your project have email addresses set in their User Profile so that Cradle knows where to send the email

    Setting email address in user profile
    Set mail address in Users Profile
  3. Have a valid mail program and account setup on the client machine which is using Cradle.

It’s as simple as that, your users will now receive Cradle alerts via email.

Alerts being recieved via email
Alerts being received via email

To read more on alerts please refer to this previous post.



All Change – Tell me now!

Keep abreast of what changes are going on in a project by setting alerts. These can reflect system level changes such as a schema change, or can be set for individual items.


You can control who gets the alert by selecting the recipient to be the default distribution, a particular user or user list.

Additionally item level alerts can be controlled by setting a category value containing the user name of the recipient, (We advise this category is set to ‘mandatory’ to ensure users fill it in, as the fallback will be to all in the project).


You can eve enter an alert directly from the using the “New…” button if you need to communicate to other users.

Setting alerts
Alerts and Settings

Priority Settings

You can choose the priority setting for alerts in the Project schema. They can be set as Urgent, High, Normal or Low

setting alert priorities and viewing the results
Alert Priorities

When the alerts are shown in the user’s Alerts dialog, they are coloured appropriately, until they have been read and then they are marked in black. An additional “Sort by”  allow the user to order by Priority, Type, Date or Status making it easier to keep up to date with what’ and when things are changing in a project.

Article Updated 13/07/2018 – Cradle 7.4 Priority settings for Alerts