Document Publisher Templates Reference Word Templates

We have recently seen cases where a Document Publisher template – which is an ordinary Word document – contains references to other Word templates that have been created by an organisation.

Generally, this is OK, everything works correctly as you would expect.

However, if the Word templates (.dot or .dotx files) are not available, or are corrupted, then problems can occur because Word (running inside Document Publisher) may display error messages and prompt you to re-try access to the template, or repeat an attempt to save changes back to it, and so on.

You can either accept that these messages will occur over and over again, or you can disconnect your Document Publisher template (the Word document) from the Word templates.

It is difficult for us to offer general advice as every organisation is different, but our inclination would be to sever connections to these Word templates if you ever seen any warning or error dialogs from Word.

Some notes on this topic can be found here:

https://support.office.com/en-us/article/Load-or-unload-a-template-or-add-in-program-2479FE53-F849-4394-88BB-2A6E2A39479D

We hope that this is helpful!