From concept to creation
We are pleased to announce that we have been re-accredited under the UK Government’s Cyber Essentials scheme. This assures a certain level of security of 3SL’s systems, particularly those facing the raw Internet.
For more details, see here: https://www.ncsc.gov.uk/cyberessentials/overview.
We are pleased to announce that another update to our new website has gone live!
This update incldues access to the full help system shipped with all Cradle products. So now you can access all of the Cradle product help directly through our website!
Visit our website and select: Support -> Cradle Help
or look here: https://www.threesl.com/cradle/help/
We hope that this is helpful!
We are pleased to announce that our January newsletter is now available at:
https://www.threesl.com/pages/news/webletter-January16/index.php
You may have already received an e-mail about the new newsletter, we sent several thousand e-mails about it.
If you did not receive an e-mail from us, please contact me at: mark.walker@threesl.com and I will add you to our e-mail distribution list!
As we all know viruses are a sad reality of today’s world. Just like their biological cousins they cause havoc as they move and infect their hosts.
The never ending war against them is fought by many corporations with their anti-virus software. We should all try and ensure our machines are inoculated with the latest databases. We ourselves protect all our machines, and monitor the content of incoming emails (see Related Articles)
While most businesses agree a false positive is better than a missed virus, it can cause significant impact for the customer and the vendor.
We have noticed some issue with another false positive from anti-virus software from Symantec. We therefore try to pre-register all of the Cradle executables with anti-virus (AV) software providers. This will ensure that you have no problems installing the Cradle suite.
We currently white-list register with AVG†, McAfee†, Kaspersky† and Avast† and notify Symantec† of any problems.
This should lead to trouble free installation for all our customers.
†No endorsement or guarantee is implied or given by these third party vendors.
It would assist 3SL if you have any flavour of AV software that incorrectly highlights Cradle components as problematic.
I am sorry to say that we have been advised that Symantec’s Norton 360 product is, once again, reporting false positive errors against the Cradle Database Server (crsvr.exe), Project Manager (prjman.exe), Cradle Services Manager (csm_service.exe) and the ping_cds.exe test and debug utility in Cradle-7.0.6 – and possibly other versions.
This applies to Norton 360 version v21.7.0.11.
We will report it to Symantec and, once again, urge them to correct their database.
I know that this is not the first time that Symantec have reported false positives against Cradle executables, and it is also not the first time that some of the executables listed above have been reported.
I will update this discussion as soon as we have more information.
We apologise for any inconvenience caused by these Symantec errors.
All of us in 3SL would like to wish you, your family and friends, a peaceful, challenging and rewarding 2016!
With best wishes
Mark